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SERVICE TECHNICIAN

NOVUS Residences Management

 
 

Description:

 

SERVICE TECHNICIAN

 

 FUNCTION:  Perform all routine and preventative maintenance in order to maintain the physical integrity of the property.       

 

 REPORTS TO:           General Manager and Community Service Director    

 

 RESPONSIBILITIES:     (including, but not limited to)

 

 Maintenance/Customer Service

 

  • Effectively handle resident service requests, correcting the situation within 24 hours when possible.  Ensure that all make-ready repairs and services are completed correctly and on schedule.
  • Maintain awareness of the physical condition of the property and immediately correct unsafe conditions.
  • Maintain accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
  • Must be knowledgeable of inventory levels of spare parts and supplies and inform supervisor of shortages.
  • Maintain effective internal control over operational activities in compliance with best practice policy and guidelines.

 

 

PHYSICAL REQUIREMENTS:

 

 

  • Constant need (66% to 100% of the time) to be on feet.  
  • Have constant need (66% to 100% of the time) to perform the following physical activities:

 

Bend/Stoop/Squat: Perform routine maintenance/repairs, pick up tools and needed equipment.

 

 Climb Stairs: Service requests, make-ready needs for 2nd and 3rd floor apartments.

 

Push or Pull: Move equipment, appliances, open and close doors, etc. 

Reach Above Shoulder: Perform routine maintenance/repairs, stock & remove equipment, parts, etc.

 

 

 

Climb Ladders: Perform routine maintenance/repairs.

 

           

 

Grasp/Grip/Turning: Handle tools & equipment, perform routine maintenance/repairs.

 

 

 

Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs.

 

           

 

Writing: Inventory maintenance, requisition requests, required maintenance reports. 

 

  • Lifting/Carrying (supplies, replacement parts, ladders, etc.):

 

 

 

            Over 150 lbs.: Rare need (less than 1% of the time)

 

 

 

            75 lbs. – 150 lbs.: Occasional need (1% to 33% of the time)

 

 

 

            25 lbs. – 75 lbs.: Frequent need (33% to 66% of the time)

 

 

 

            1 – 25 lbs.: Constant need (66% to 100% of the time)

 

 

 

NOTE:  Lifting and carrying of weights exceeding 50 lbs. is to be accomplished with assistance

 

from one or more persons.  Examples of heaviest items lifted include washer/dryers,

 

refrigerators, A/C units, abandoned sofas, etc. 

 

 

QUALIFICATIONS: 

 

  • Previous experience in plumbing, electrical, HVAC, carpentry and locksmithing.
  • HVAC Type I and II EPA Certification required (Universal certification preferred)
  • Top notch customer service skills.
  • Ability to complete tasks efficiently with minimal assistance
  • Attention to detail.
  • Excellent written and verbal communication skills.
  • Must be available on an as-needed basis for after hour on-call emergency services.
  • Minimum of 2 years residential property management experience preferred
  • High school diploma or equivalent certification required
  • Proficiency with Windows, Microsoft Office and email
  • EPA certification required
  • Perform other duties as assigned.

 

 

 

 

 

Skills:
Salary
$20 - $22 Hour

Posted
01/07/18

Location
315 Nevada Avenue Odenton MD 21113

 

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