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Manager of Tech Services

TechFly

 
 

Description:

Bring your passion for providing great customer service and your experience in technology to this position. This is a demanding but rewarding role that requires strong leadership, time management and communication skills to go with your technology experience. This is an opportunity to grow a startup and be part of a ground floor of a national company. Are you ready to help us build a great company?

Your Mission:

Collaborate with executive leadership to shape every aspect of the business. Hire, onboard, train and lead our field tech team, develop customer offerings, conduct and built customer technology seminars and more. You should be a master of getting stuff done!

Primary Responsibilities:

  • Conduct service calls with residential and business customers during startup phase.

  • Hire, onboard, train and lead our field tech team

  • Provide technical, customer service support and leadership to tech services team.

  • Develop and conduct customer technology seminars

  • Assist with development of product and service offerings

  • Manage and staff customer contact center

  • Attend sales calls with potential clients as needed

  • Work with software development team on management software

  • Prioritize all IT projects and facilitate their completion

  • Recommend new technology

  • Other tasks as needed or directed. We are a startup so you will wear many hats.

Your Experience and Capabilities:

  • Customer facing IT support service experience.

  • Ideally looking for someone with a minimum of 5 - 10 years of experience within technology services, customer support and IT leadership.

  • Experience with Microsoft and Mac based systems required

  • Experience with both IOS and Android OS

  • Experience with connected home devices

  • Solid leadership experience and an understanding of the dynamics involved in team leadership.

  • You have a genuine interest in the happiness, well-being, and success of everyone on your team. You feel fulfilled when they are reaching their fullest potential.

  • You have extensive customer service experience by phone and in person and can instill a customer service mindset in your team.

  • Ability to travel locally to support clients. Must have clean driving record.

  • Basic sales skills and the ability to take in-bound inquiries and convert them to appointments.

  • Excellent oral and written communication skills

  • You are a naturally empathetic and articulate communicator

About Our Company:

Our company is a startup. Our mission to make people’s technology lives simpler and make sense of their technology. You will be part of the startup team that takes this vision from concept to reality. We are looking for people with an entrepreneurial spirit to join our team at the ground floor ahead of national expansion.

Our team includes Kevin Harrington, an original member of the hit show Shark Tank, as well as other experienced leaders who've built and scaled national brands before.

We aim to become the Uber of technology services using employees and a variable workforce model to scale and become profitable. This is truly a ground floor opportunity being part of a team who’s grown businesses before.

 

Skills:
Salary
50000 - 70000 Year

Posted
01/09/18

Location
11011 S 48th Street Phoenix AZ 85048

 

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