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Customer Service Rep

BizIQ

 
 

Description:

BizIQ is a respectable small business seeking experienced customer service professionals with determination, ambition, and integrity to service and coordinate our SEO and Digital Marketing clients over the phone.

We believe that a thriving small business community is good for everyone, and we are looking for people who have a passion for helping our great country's small businesses grow.

Our ideal candidate has the rare combination of persistence and empathy. This is an opportunity to establish a career that is both personally and financially rewarding and something you can be proud of. (Check out our customer reviews on Google and the BBB.)

Responsibilities: 

You will be the main point of contact to provide over the phone customer technical support and service for new and existing clients. This includes:

  • New client phone interviews
  • Gain an understanding of your assigned customer's specific small business, industry, products, and services
  • Seamlessly communicate between your customers and the development/fulfillment teams
  • Create professional business descriptions and other online content
  • Communicate updates and follow-ups with clients
  • Complete daily assigned tasks and goals as assigned

Qualifications:

  • 2+ years of phone customer service, technical support or help desk experience
  • Mastered PC and internet usage/ research abilities
  • Expert and articulate English grammar, spelling, and punctuation (assessments required)
  • Strong emphasis on attention to detail and time management (assessments required)
  • Ability to work under pressure and meet tight deadlines
  • Excellent verbal and written communication skills
  • Exceptional attendance and work ethic
  • Positive attitude

Preferred (but not required):

  • Experience writing content on the internet
  • Any digital marketing or SEO experience
  • Google Analytics/Adwords Certification
  • Local search ranking factors knowledge

Compensation:

  • Starting at $13.50 per hour or DOE (depending on experience)
  • Salary or role advancement based on your individual effort, attitude, attendance, and quality
  • 10% commission on any upsells or add-ons

Company “PERKS”:

  • No weekends, nights or travel required (M-F 7am-4pm)
  • Paid Time Off
  • Paid holidays
  • 401K, medical, dental, vision, disability and life insurance benefits
  • Espresso machines
  • Company sponsored events, catered lunches, ongoing career development and more
  • A relaxed but professional company culture that is exciting, fun, and social

No Walk-Ins, please. All interviews must be scheduled.

About Us:

http://biziq.com

BizIQ, an Inc 5000 Company, was recently named the 25th fastest growing company in Arizona and the 956th fastest growing company in the United States. We’re experts in the small business local digital marketing industry. You will find us to be employee-centric, with a culture where people look forward to coming to work every day. Our environment is fun, relaxed, tech-forward, and focused on growth and achievement. We offer progressive career paths with possibilities of rapid advancement. You control your Success!!

Our company is based in the fun and trendy Arcadia District of Phoenix, AZ. (A lot of great restaurants nearby, and conveniently located to the valley freeways)

Skills:
Salary
13.50 - 13.50 Hour

Posted
11/13/18

Location
3627 E. Indian School Rd., Ste. 205 Phoenix AZ 85018

 

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